Magento 2 / Adobe Commerce
Abandoned cart and order created, paid and shipped for Magento 2 and Adobe Commerce, reading the store every few minutes (REST API).
Connect
- Magento › System › Extensions › Integrations › Add New Integration. Resources: Sales › Operations › Orders (view), Shipments and Carts (view).
- Activate it and copy the Access token.
- In the portal: Integrations › Magento: store address and the token.
On Magento 2.4.4+ integration tokens used as bearer tokens need
Stores › Configuration › Services › OAuth › Allow OAuth Access Tokens to be used as standalone Bearer tokens = Yes.
| In the store | Event |
|---|---|
| New order | Order created |
Status processing or paid | Order paid |
Status complete | Order shipped (shipment tracking) |
| Active cart with a phone and no order | Abandoned cart (link: /checkout/cart/; the shopper signs in to see it) |
Messages
Portal › Integrations › the store: turn each event on and write its text (it starts in your language). Variables:
{first_name} {store} {order_number} {total} {currency} {items}
{cart_url} {tracking_url} {tracking_number} {carrier}. Links become tracked short links.
- Abandoned cart: N minutes (15–2880, default 60) after the cart last changed, if no order was placed. Marketing: your quiet hours and frequency caps apply.
- Order created / paid / shipped: transactional, once per order (even when the store repeats the notice or the order changes several times).
- Blacklisted and opted-out numbers never get SMS. Test mode: simulated SMS, never charged.
Polling
We read the orders and carts changed since the last read every 5 minutes (choose 5, 10, 15, 30 or 60). A failed read is retried over the same window: nothing is lost or sent twice. Only changes after you connected the store are read: older orders never get an SMS. We keep only what the SMS needs (phone, first name, total, cart link); every event is logged on the store page.
Test connection reads the store with the saved credentials and sends nothing. Disconnect deletes the credentials.