Tiendanube / Nuvemshop
Abandoned cart reminders and order created, paid and shipped notices for Tiendanube and Nuvemshop stores.
Connect
Portal › Integrations › Tiendanube › Connect Tiendanube: sign in to your store and approve the app. We create the webhooks
order/created, order/paid, order/fulfilled and app/uninstalled. Every notice is checked with
x-linkedstore-hmac-sha256 (HMAC-SHA256 of the body with the app secret) and the order is read from your store's API.
Abandoned carts (Tiendanube does not send them) are read from /checkouts every few minutes, with their recovery link.
Uninstalling the app in Tiendanube disconnects the store and deletes the token.
| In the store | Event |
|---|---|
| Order placed | Order created |
Payment paid | Order paid |
Shipping shipped / fulfilled | Order shipped (tracking number and link when the store has them) |
| Unfinished checkout | Abandoned cart |
Messages
Portal › Integrations › the store: turn each event on and write its text (it starts in your language). Variables:
{first_name} {store} {order_number} {total} {currency} {items}
{cart_url} {tracking_url} {tracking_number} {carrier}. Links become tracked short links.
- Abandoned cart: N minutes (15–2880, default 60) after the cart last changed, if no order was placed. Marketing: your quiet hours and frequency caps apply.
- Order created / paid / shipped: transactional, once per order (even when the store repeats the notice or the order changes several times).
- Blacklisted and opted-out numbers never get SMS. Test mode: simulated SMS, never charged.
Polling
We read the orders and carts changed since the last read every 5 minutes (choose 5, 10, 15, 30 or 60). A failed read is retried over the same window: nothing is lost or sent twice. Only changes after you connected the store are read: older orders never get an SMS. We keep only what the SMS needs (phone, first name, total, cart link); every event is logged on the store page.
Test connection reads the store with the saved credentials and sends nothing. Disconnect deletes the credentials.